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Free Sample Letter
Complaining After a Purchase or Lease of a Product or Service

Today's Date

Your Name
Your Address

Business Name
Business Address

Dear {Consumer Affairs Department or President} ,

Re: (account number, if applicable)

On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location, date and other important details of the transaction). state problem

Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).

To resolve the problem, I would appreciate your (state the specific action you want - money back, charge card credit, repair, exchange, etc.) Enclosed are copies (do not send originals) of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).

I look forward to your reply and a resolution to my problem, and will wait until (set a reasonable time limit) before seeking help from my local or national consumer protection agency and filing a complaint about your business with the Better Business Bureau. Please contact me at the above address or by phone at (daytime phone number with area code).

Sincerely,

Signature
Your Printed Name

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